Questions
Payment, when we come, the plan. Rochester, MN.
Start here
- Price
- Payment
- When we come
- Booking
- Cars in the drive
- City plow pile
- Inch trigger
- Which months
- Cancel
- Mild winter
How it works in four steps · the long list is below.
How much does driveway snow removal cost?
$199/mo for 1-car. $229/mo for 2-car. $259/mo for 3-car. Bigger pads we quote. Sidewalks and complimentary salt are in. Those numbers are estimates until we confirm the driveway. Full Rochester pricing.
How does payment work?
The quote form does not charge a card. Do not type a card number in the notes. Once we confirm, pay by card, check, cash, or Zelle. The house plan is billed monthly, not as one giant fall invoice.
Do I pay at the beginning of the season?
No lump sum up front for the published house plan. It is a monthly rate billed when we confirm, not after the first 1-inch snow. If a commercial lot or a one-time visit is quoted different, that quote says how that one is paid.
When do you come out after it snows?
After it snows we run a route, not a clock. You are on that route once we confirmed the quote. City plows, a second band, a blocked pad, or a closed street can slow a pass. That is not a refund by itself. Move cars so we can get to the garage.
How does booking work?
Send the form or call. That is a request, not a booked job. We call or text, look at the driveway, and confirm. Until that confirmation, you are not on the route. How it works.
What if a car is in the driveway?
Move it. If the pad is blocked we cannot clear what we cannot reach. We come back when we can. Tell us about a steep grade, a shared drive, or anything we could hit.
What if the city plow fills the driveway back in?
That ridge at the street is extra if you want it gone. It is not silently included. City plow driveway berm.
Do you come for an inch, or only a real storm?
One inch. After about 1 inch we run the route we already confirmed. A dusting under that is not a visit.
Are you there before 7 so I can leave for work?
We try to hit the pad so you can drive out. We do not promise 7 a.m. It is a route, not a clock.
Which months does the $199 run?
It is a monthly winter rate, not a fall lump. The months we bill are the months on the quote we confirmed with you. We have not published one citywide start and stop date.
If the blade clips the grass or the mailbox, who pays?
If we hit it and it is on us, call. We look at it. This is not insurance on the house. The city plow, cars left in the way, and toys or stakes we were not told about are not on us. Mark a mailbox, a sprinkler, and a hidden edge before the first snow.
How often do you salt, and is it a bag or a pass?
Complimentary salt rides with the residential visit on the driveway and sidewalks. It is a pass with the plow, not a bag left on the porch, and not a product we sell. Freeze-thaw glaze is what it is for. Salt on the plan.
Can I cancel mid-season?
We have not published a cancel fee or a rule that you owe the rest of the months. Call before you decide. The months on the quote we confirmed are the ones that were billed.
Shared driveway or duplex — one quote or two?
Tell us. A shared pad, a duplex, or a tight lot changes access. We quote what we can actually clear. It is not always one price for two doors.
What if you skip a storm I think you should have hit?
Call. We look at it. We run a route after about 1 inch, not a clock, and a dusting under that is not a visit. A blocked pad or a closed street can also stop a pass. That is not an automatic refund.
Mild winter — do I still pay every month if it barely snows?
Yes. The house plan is a monthly winter rate for the months on the quote we confirmed. You are paying for a spot on the route, not a per-storm ticket. A light winter does not erase those months.
Are you taking new houses, or is the route full?
We are taking new residential driveways in 55901, 55902, 55904, and 55906. We have not published the route as full. Send a quote or call (507) 323-1842.
What about a dog in the yard when you show up?
Bring the dog in or leash it before we arrive. We need a clear pad. Pets left loose can stop the visit the same way a blocked car can. Tell us if a dog is usually out.
Does the plan roll into next season, or do I re-sign?
We have not published auto-renew. When the months on your quote end, you are not silently rolled into another winter. Call or send a new quote if you want on the route again.
Card, check, cash, or Zelle — how do I pay once confirmed?
Card, check, cash, or Zelle once we confirm you are on the route. The quote form does not charge a card. Do not type a card number in the notes.
Is there a deposit before the first snow?
No separate deposit. Month one is billed when we confirm you are on the route, not after the first snow.
Steep or long driveway — still the published size price?
The $199 / $229 / $259 numbers are typical for a standard pad. Steep, long, tight, or hard to reach can change the amount. Put it in the notes. We confirm before you are on the route.
Townhome or HOA — one door or the whole row?
We quote what we can clear. One townhome door is not automatically a whole row, and an HOA lot is not automatically the house plan. Tell us the address and what you want cleared.
What equipment shows up — truck plow, skid, or blower?
We have not published a fleet list. We bring the equipment that fits the driveway we confirmed. Put a tight lot, a steep grade, or a low clearance in the notes so we do not guess wrong.
Do I need to be home?
No. Leave the pad clear. Move cars, bring pets in, and leave access open. If we cannot get to the garage, we come back when we can.
Gate or garage code — how do I leave it?
Tell us on the confirmation call or by text after we take the job. Do not put a gate code or garage code in the public quote notes if you can avoid it. We use it for access only.
Ice only, no fresh snow — do you still come?
Complimentary salt is for glaze on a snow visit, not a published ice-only route. We do not do ice dams. If the pad is ice and you need a look, call. That is not the same as a plow pass.
Early bird or prepay discount?
We have not published an early-bird or prepay discount. The house numbers on the site are the monthly rates: $199 / $229 / $259 for a standard pad, confirmed before you are on the route.
Night storm — overnight, or after dawn?
We run a route after it snows. We have not published an overnight promise or a dawn deadline. We try so you can drive out. It is still a route, not a clock.
Renters — landlord or tenant, and whose name is on the quote?
Whoever is buying the service. Put the name and phone of the person who will confirm and pay on the quote. If the landlord pays and the tenant lives there, say that in the notes so we call the right person.
If I move mid-season, does the plan transfer?
We have not published an automatic transfer. The quote is for the address we confirmed. A new house in 55901, 55902, 55904, or 55906 needs a new look. Call before you move.
Where does the snow go if the yard is tiny?
We push it to where it fits on the property we confirmed. A tight lot can mean a bank that eats lawn or blocks a walk, and that can change the quote. Put a tiny yard in the notes. We do not haul snow off-site unless a quote says so.
Recycle bins or lawn edging in the way — move them or leave a note?
Move bins, toys, and anything loose off the pad and walks before we arrive. Mark a lawn edge, a sprinkler, or a stake we could hit. Put a fixed obstacle in the quote notes. Things we were not told about are not on us. Same idea as cars and pets: clear access.
Are you insured or bonded?
We have not published insurance or bonded language on the site. If we hit something and it is on us, call. We look at it. The site is not a certificate of insurance, and it is not insurance on the house.
Commercial lots — same FAQ, or a different page?
House FAQ is for residential driveways. Commercial lots are quoted separately, not at the $199 / $229 / $259 house numbers. Use the commercial page or pick Lot on the quote form. Commercial snow removal.
Text or call when you’re on the way?
We have not published an on-the-way text or call. After it snows we run the route. Confirmation is the call or text that puts you on that route, not a ping before every visit.
First snow of the year — already confirmed, or do I need a heads-up?
If we already confirmed you are on the route, you are on it for the first real snow and the ones after. You do not need to re-book that storm. Dustings under 1 inch are still not a visit.
Kids’ toys or a basketball hoop in the drive — whose job?
Yours. Move toys, hoops, and anything loose off the pad and walks before we arrive. Same as cars and bins. Things left in the way can stop the pass, and toys or stakes we were not told about are not on us.
If a neighbor’s snow gets pushed onto my pad, do you fix that?
Snow from a neighbor’s plow or shovel is not automatically our visit. We clear the driveway and walks we confirmed for you. Call if a bank from next door blocks you and we will look at it. That is not a free second pass by default, and it is not the same as the city plow berm we quote as extra.
Same-day signup — form at noon, snow that night?
The form is still a request until we confirm. Same-day snow does not skip that step. Call (507) 323-1842 if you need a fast look; until we say you are on the route, you are not.
Corner lot with two sidewalks — still the published price?
Sidewalks are on the residential plan. A corner with a lot of walk, a long frontage, or hard access can still change the amount. Put corner lot in the notes. We confirm before you are on the route.
Heated driveway — skip, discount, or don’t take the job?
We have not published a heated-driveway discount or a skip rule. Tell us. Some heated pads still need a pass when the system cannot keep up. We quote what we can actually clear, or we tell you if it is not a fit.
If the blade leaves a thin pack I hate, is a second pass included?
One visit on the route is the pass. We have not published a free second pass for a thin pack someone does not like. Complimentary salt rides with the snow visit for glaze. Call if something looks wrong and we will look at it — that is not an automatic callback quote.
Neighbor’s blower dumps snow on my sidewalk — yours or theirs?
Snow a neighbor blows or shovels onto your walk is not automatically our visit. Same idea as a bank on the pad. We clear the walks on your confirmed plan when we run the route. Call if it blocks you and we will look at it — not a free second pass by default.
Christmas or New Year’s week — still on the route?
We have not published holiday blackout dates. If you are confirmed on the route, we still run after it snows. City plows, closed streets, and a blocked pad can slow a pass the same as any other week.
Photos on the form — required, helpful, or ignore?
The quote form has no photo upload. Photos are not required. Put steep, long, shared, heated, or tight-lot notes in the text box. We look at the driveway when we confirm.
Driveway only, no walks — can I strip sidewalks off the $199?
The published house plan is one bundle: driveway, sidewalks, and complimentary salt. We have not published a driveway-only price that strips the walks. Rochester also requires public sidewalks cleared after snow. Tell us what you want; we confirm what we can take.
How fast do you confirm after the form?
We have not published a same-day or 48-hour promise. The form is a request. We call or text when we can look at the driveway. Until we confirm, you are not on the route. Call (507) 323-1842 if you need it sooner.
Senior or veteran discount?
We have not published a senior or veteran discount. The house numbers on the site are the monthly rates: $199 / $229 / $259 for a standard pad, confirmed before you are on the route.
Gravel drive vs concrete — same price?
The published sizes are typical for a standard pad. Put gravel, soft shoulders, or a loose base in the notes. We confirm what we can clear. We have not published a separate gravel price or a “we might tear it up” guarantee on the site — tell us the surface so we do not guess wrong.
I already paid someone else for the season — can I switch?
That contract is between you and them. We do not fight it on this FAQ. Send a quote or call if you want on our route. Until we confirm, you are not on it. Mid-winter starts are still a confirm, not an automatic handoff.
Handicap ramp or wheelchair path — included with walks?
Public sidewalks and ramps are what Rochester Code 9-6-2 talks about, and sidewalks are on the residential plan. A private ramp to the door, a long accessible path, or something outside the normal walks — put it in the notes. We confirm what we clear.
Fresh asphalt or new sealcoat — any wait before you scrape?
We have not published a cure-time rule. Tell us if the pad is new or freshly sealed. We confirm what we can run without guessing. Soft or curing surfaces can change how we work the visit.
If a guest slips after you left, who’s liable?
We have not published a guest-slip liability line beyond the Terms. We clear the driveway and walks we confirmed. Ice, wind, a second band, and cars left in the way can put snow back. The site is not insurance on the house. Read the Terms.
Referral credit if I send a neighbor?
We have not published a referral credit or neighbor promo. The house numbers on the site are the monthly rates. If you want someone else on the route, they send their own quote.
Two cars and a boat trailer nose-to-nose — do you weave?
No. Move them. If the pad is blocked we cannot clear what we cannot reach. Trailers count the same as cars. We come back when we can.
Cul-de-sac with a tiny apron — where does the pile go?
We push snow to where it fits on the property we confirmed. A tiny apron can mean a bank on the lawn. Put a preferred spot in the notes if you have one; we still have to work with what the lot allows. Off-site haul only if a quote says so.
Spanish or another language on the site?
The site is English for now. We have not published a Spanish version. Call (507) 323-1842 if you need help on the phone.
Last fall’s quote was lower than today’s $199 — honor it?
Site numbers are estimates until we confirm. An old quote that was never confirmed is not a locked price. If you are already confirmed on the route, the months and amount on that confirmation are what we billed. New requests get a fresh look at current rates.
HOA plows the street but not my pad — still the house plan?
Yes, if you want the driveway and walks cleared. The HOA street is not our house plan. Tell us what the association already covers so we do not double-count. We quote the pad and walks we confirm.
Shared alley access instead of a street curb?
Same quote path: send the form or call. Put alley, shared access, or no curb cut in the notes. Access changes what we can clear. We confirm before you are on the route.
We go south for winter and the house sits empty — still billed?
Yes. The house plan is a monthly winter rate for the months on the quote we confirmed. You are paying for a spot on the route, not a per-storm ticket. An empty house does not erase those months. Leave the pad clear and access open.
Complimentary salt — one pass, or more if it ices later?
Salt rides with the residential snow visit on the driveway and walks. It is for glaze on that pass, not a published ice-only route two days later. If the pad ices with no fresh snow and you need a look, call. That is not the same as another complimentary salt visit.
Late payment — grace period, or stop service?
We have not published a grace period or an automatic stop-service rule on the site. If a bill is late, call. How we handle it is part of the confirmation and the months on your quote, not a public penalty schedule.
Cameras or a Ring doorbell filming the plow — okay?
Your own cameras on your property are your business. We have not published a ban or a permission form for doorbell video. Do not put gate codes in public quote notes. We are there to clear the pad, not to perform for the camera.
Property markers you hit that weren’t flagged — still “call and we look”?
Yes. Mark a mailbox, sprinkler, stake, or hidden edge before the first snow, and again if something new goes in. Toys or stakes we were not told about are not on us. If we hit something and it is on us, call. We look at it.
Mayo shift — need the pad clear by 5 a.m.?
We try so you can drive out. We have not published a 5 a.m. promise or an early-shift premium. It is a route after snow, not a clock. Put a shift note in the quote if it helps us plan; it is still not a guaranteed hour.
RV, camper, or POD in the drive all winter?
Move it, or leave only what we confirmed we can work around. A blocked pad is a blocked pad. Put a parked RV, camper, or POD in the notes. We do not weave through storage on the driveway.
Fresh sod or new landscaping — where do you pile?
We have not published a pile map. Put fresh sod, new beds, or a no-pile spot in the notes. We push snow to where it fits on the lot we confirmed. Soft new lawn can take a bank — tell us before the first snow.
City snow emergency — cars still off the pad?
Yes. Street parking rules are the city’s. Our pad still needs to be clear so we can reach the garage. Move cars off the driveway the same way you would any other storm.
What hours does (507) 323-1842 answer?
Call 7 a.m. to 9 p.m. After-hours voicemail or texts get picked up in the next window. That is not a 2 a.m. plow, and it is not a 24-hour route.
Hose bibs, low lights, invisible dog fence — mark them, or a walkthrough?
Mark them before the first snow. We have not published a free preseason walkthrough. Put hidden edges, lights, or a buried fence in the notes. Things we were not told about are not on us.
I text a photo of a bad pass — does that trigger a look?
Call or text. A photo can help, but we have not published a rule that a picture alone books a callback. We look at it. That is not an automatic free second pass.
Fourplex with four pads — residential each, or commercial?
We quote what we can clear. Four doors is not automatically four house-plan prices, and it is not automatically the commercial lot page. Tell us the address and how many pads. We confirm before anything is on the route.
When does the season end on the calendar?
We have not published one citywide end date. The months on the quote we confirmed are the ones that were billed. When those months end, you are not silently rolled into another winter.
Book in October, first snow in January — bill the months before?
Yes, for the months on the quote we confirmed. The house plan is a monthly winter rate for a spot on the route, not a ticket that starts on the first flake. If you only want later months, that has to be on the confirmation — we have not published a free hold until January.
Trash day — bins at the curb when you arrive?
Move them off the pad and walks before we arrive, same as cars and toys. We do not publish a “we’ll roll your bins” service. Bins left in the way can stop the pass at the mouth.
Sprinkler head was marked and you still hit it — automatic fix?
Call. We look at it. We have not published an automatic fix or a free replacement schedule on the site. Marking helps. If it is on us, we deal with it on that call — not a silent warranty page.
Can a spouse or roommate cancel, or only the name on the quote?
We have not published a cancel-authority rule. Call. The person on the quote is who we confirmed with. A roommate canceling without that person in the loop can create a mess — get the payer on the phone.
Black ice after a melt-freeze, no new snow?
Complimentary salt is for glaze on a snow visit, not a published salt-only route. We do not run an ice-only pass just because it froze overnight. Call if you need a look. That is not the same as a plow visit.
Ridges at the garage door — finish standard or good enough?
We clear garage to street on the visit. We have not published a zero-ridge finish standard. A thin pack or a ridge someone trips on is call-and-we-look, not an automatic free second pass. Move cars so we can reach the door.
Pause for a vacation week, then restart?
We have not published a mid-month vacation pause. The house plan is the months on the quote we confirmed. You are paying for a spot on the route, not a week-by-week toggle. Call before you assume a week is free.
Under a basketball hoop or permanent carport?
Put low clearance, a fixed hoop, or a carport in the notes. We bring what fits the driveway we confirmed. We have not published a promise to clear under every structure. If we cannot reach it safely, we tell you on the confirm.
Sell the house mid-season — does the buyer inherit the plan?
We have not published an automatic handoff to a buyer. The quote is for the address and the person we confirmed. A sale means call us. The buyer needs their own confirm if they want on the route.
Notes say “no salt — pets / concrete” — do you honor that?
Complimentary salt rides with the residential snow visit on the published plan. Put a no-salt preference in the notes. We confirm what we can do. We have not published a separate no-salt price or a promise that every pad skips salt.
Generator pad or AC unit boxed in snow — included?
The house plan is driveway garage-to-street, sidewalks, and complimentary salt. A generator pad or AC box is not silently a separate shovel line. Put it in the notes. We confirm what we clear around equipment.
Where’s the line between 3-car at $259 and “bigger pad we quote”?
The $199 / $229 / $259 numbers are typical for a standard pad. We have not published a width-and-depth chart. Oversized, long, wide, or hard-to-reach gets a look. Put size in the notes. We confirm before you are on the route.
Spam or a fake address on the form — still get a call?
The form is a request. We do not put a fake or empty address on the route. Spam and junk can be dropped without a courtesy call. A real address and a working phone get a look when we can.
ZIP outside 55901 / 55902 / 55904 / 55906 but “close”?
Those four ZIPs are the published city-limits service area. 55905 is not a service ZIP. Outside that, call. We have not published an automatic yes for “close to Rochester.” Maybe is a phone conversation, not a form that books the route.
Neighbors fighting about the pile on the lot line?
We push snow to where it fits on the property we confirmed. We are not a lot-line referee. Put a preferred bank spot in the notes. If two houses are in a fight, that is between them — we clear what we agreed, or we stop and talk before we invent a new job.
Paper contract, or is confirm-by-text the whole deal?
We have not published a paper contract on the site. Confirmation is the call or text that puts you on the route. Until that message, you are not booked. Read the Terms.
City ticket on the door for the sidewalk — do you rush us?
We run a route after snow, not a clock and not a ticket queue. Tell us about a citation when you call. We have not published a rush jump to the front. Sidewalks are on the residential plan when you are confirmed.
Newspaper box or mail slot in a fence — included with walks?
Public sidewalks are on the plan. A box, slot, or fence cutout is not silently a separate detail line. Put it in the notes. We confirm what we clear.
Second property in town — one monthly bill?
We have not published a multi-address bundle on one bill. Each address needs its own look and confirm. A cabin rental or second house is a separate quote, even in 55901, 55902, 55904, or 55906.
You no-showed a storm and I hired someone else — credit?
Call. We look at it. We have not published an automatic credit if you hire a random blower. A blocked pad, a closed street, or a dusting under 1 inch is not a no-show by itself. Work someone else did is not automatically on us.
Do you clear sidewalks?
Yes. Sidewalks and complimentary salt are on the residential plan. City of Rochester Code 9-6-2 requires public sidewalks and ramps cleared within 24 hours after snowfall ends. Sidewalk snow removal.
Where do you work?
Rochester city limits. 55901, 55902, 55904, and 55906. 55905 is not a service ZIP. Outside that, call.
Do you do roofs or ice dams?
No. Driveways, sidewalks, and lots we quote. Not roofs, not ice dams, not street parking.
Can I get a one-time visit?
Yes, we quote those by phone. The monthly plan is the house route for the season. Already buried: one-time visit.
What if it snows again the same day?
Wind and a second band put snow back. We run the route. We do not sit on your street all day.